body { font-family: 'Open Sans', sans-serif; background: var(--bg); color: var(--text); min-height: 100vh; font-size: 14px; line-height: 1.5; }
a { text-decoration: none; color: inherit; }
button { font-family: inherit; cursor: pointer; border: none; background: none; }
input, select, textarea { font-family: inherit; }

/* BUTTONS */
.btn { display:inline-flex; align-items:center; gap:6px; font-size:13px; font-weight:600; padding:8px 16px; border-radius:10px; border:1px solid transparent; cursor:pointer; transition:all 0.15s; font-family:'Open Sans',sans-serif; }
.btn-primary { background:linear-gradient(135deg,var(--primary),var(--violet)); color:#fff; box-shadow:0 4px 12px rgba(99,102,241,0.3); }
.btn-primary:hover { box-shadow:0 6px 16px rgba(99,102,241,0.4); transform:translateY(-1px); }
.btn-outline { background:transparent; color:var(--text-2); border-color:var(--border-2); }
.btn-outline:hover { background:var(--primary-s); border-color:var(--primary); color:var(--primary); }
.btn-ghost { background:transparent; color:var(--muted); border-color:transparent; }
.btn-ghost:hover { color:var(--primary); background:var(--primary-s); }
.btn-danger { background:var(--error-s); color:var(--error); border:1px solid rgba(220,38,38,0.2); }
.btn-danger:hover { background:#FEE2E2; }
.btn-sm { padding:5px 12px; font-size:12px; border-radius:8px; }
.btn:disabled, .btn[disabled] { opacity:0.5; cursor:not-allowed; pointer-events:none; }

/* BADGES */
.badge { display:inline-flex; align-items:center; font-size:11px; font-weight:600; padding:3px 10px; border-radius:20px; white-space:nowrap; }
.badge-nuevo { background:var(--primary-s); color:var(--primary); }
.badge-en_analisis, .badge-analisis { background:var(--warning-s); color:var(--warning); }
.badge-en_desarrollo, .badge-desarrollo { background:#EDE9FE; color:var(--violet); }
.badge-en_pruebas, .badge-pruebas { background:#F0FDF4; color:#15803D; }
.badge-esperando_cliente { background:#FFF7ED; color:#C2410C; }
.badge-cerrado { background:var(--success-s); color:var(--success); }
.badge-alta { background:var(--error-s); color:var(--error); }
.badge-media { background:var(--warning-s); color:var(--warning); }
.badge-baja { background:var(--success-s); color:var(--success); }
.badge-incidencia { background:var(--error-s); color:var(--error); }
.badge-mejora { background:#EDE9FE; color:var(--violet); }
.badge-consulta { background:var(--primary-s); color:var(--primary); }
.badge-facturacion { background:var(--info-s); color:var(--info); }
.badge-error_tecnico { background:var(--error-s); color:var(--error); }
.badge-acceso_permisos { background:#FFF7ED; color:#C2410C; }
.badge-rendimiento { background:var(--warning-s); color:var(--warning); }
.badge-otro { background:var(--surface-2); color:var(--muted); }

/* SIDEBAR */
.sidebar { width:248px; background:var(--surface); border-right:1px solid var(--border); display:flex; flex-direction:column; flex-shrink:0; height:100vh; position:sticky; top:0; overflow:hidden; box-shadow:2px 0 8px rgba(99,102,241,0.05); }
.sidebar-logo { padding:20px 18px 16px; border-bottom:1px solid var(--border); display:flex; align-items:center; gap:12px; }
.logo-mark { width:36px; height:36px; border-radius:10px; flex-shrink:0; background:linear-gradient(135deg,var(--primary),var(--violet)); display:flex; align-items:center; justify-content:center; color:#fff; font-weight:700; font-size:15px; font-family:'Poppins',sans-serif; box-shadow:0 4px 12px rgba(99,102,241,0.35); }
.logo-name { font-family:'Poppins',sans-serif; font-weight:700; font-size:15px; color:var(--text); letter-spacing:-0.3px; }
.logo-sub { font-size:10px; color:var(--muted); font-weight:400; }
.nav { padding:12px 10px; flex:1; overflow-y:auto; }
.nav-section { margin-bottom:20px; }
.nav-label { font-size:10px; font-weight:700; letter-spacing:0.1em; text-transform:uppercase; color:var(--muted); padding:0 10px; margin-bottom:4px; display:block; }
.nav-item { display:flex; align-items:center; gap:10px; padding:9px 12px; border-radius:10px; font-size:13px; font-weight:500; color:var(--muted); cursor:pointer; transition:all 0.15s; margin-bottom:1px; text-decoration:none; }
.nav-item:hover { background:var(--primary-s); color:var(--primary); }
.nav-item.active { background:var(--primary); color:#fff; font-weight:600; box-shadow:0 4px 12px rgba(99,102,241,0.3); }
.nav-item svg { width:16px; height:16px; flex-shrink:0; }
.nav-badge { margin-left:auto; font-size:10px; font-weight:700; padding:2px 7px; border-radius:10px; background:rgba(255,255,255,0.25); color:#fff; }
.nav-item:not(.active) .nav-badge { background:var(--primary-s); color:var(--primary); }
.sidebar-footer { padding:14px; border-top:1px solid var(--border); display:flex; align-items:center; gap:10px; flex-shrink:0; }

/* TOPBAR */
.topbar { background:var(--surface); border-bottom:1px solid var(--border); padding:0 28px; height:60px; display:flex; align-items:center; justify-content:space-between; position:sticky; top:0; z-index:50; flex-shrink:0; }
.topbar-title { font-family:'Poppins',sans-serif; font-size:16px; font-weight:600; color:var(--text); }
.topbar-right { display:flex; align-items:center; gap:10px; }

/* AVATAR */
.avatar { width:34px; height:34px; border-radius:50%; background:linear-gradient(135deg,var(--primary),var(--violet)); display:flex; align-items:center; justify-content:center; font-size:12px; font-weight:700; color:#fff; flex-shrink:0; font-family:'Poppins',sans-serif; }
.avatar-sm { width:28px; height:28px; font-size:10px; }
.avatar-lg { width:44px; height:44px; font-size:16px; }

/* CARDS */
.card { background:var(--surface); border:1px solid var(--border); border-radius:var(--radius); box-shadow:var(--shadow-sm); }
.card-pad { padding:20px; }
.stat-card { background:var(--surface); border:1px solid var(--border); border-radius:var(--radius); padding:20px; box-shadow:var(--shadow-sm); transition:box-shadow 0.15s,transform 0.15s; }
.stat-card:hover { box-shadow:var(--shadow-md); transform:translateY(-2px); }
.stat-top { display:flex; align-items:center; justify-content:space-between; margin-bottom:12px; }
.stat-icon { width:38px; height:38px; border-radius:10px; display:flex; align-items:center; justify-content:center; }
.stat-icon svg { width:18px; height:18px; }
.stat-trend { font-size:11px; font-weight:600; padding:3px 8px; border-radius:6px; }
.trend-up { background:var(--success-s); color:var(--success); }
.trend-dn { background:var(--error-s); color:var(--error); }
.trend-wn { background:var(--warning-s); color:var(--warning); }
.stat-value { font-family:'Poppins',sans-serif; font-size:30px; font-weight:700; color:var(--text); line-height:1; margin-bottom:4px; }
.stat-label { font-size:12px; color:var(--muted); font-weight:500; }

/* FORM CONTROLS */
.form-group { margin-bottom:16px; }
.form-label { display:block; font-size:11px; font-weight:700; letter-spacing:0.08em; text-transform:uppercase; color:var(--muted); margin-bottom:6px; }
.form-input, .form-select, .form-textarea { width:100%; padding:10px 14px; border:1px solid var(--border-2); border-radius:var(--radius-sm); font-size:13px; font-family:'Open Sans',sans-serif; color:var(--text); background:var(--surface); outline:none; transition:all 0.15s; }
.form-input:focus, .form-select:focus, .form-textarea:focus { border-color:var(--primary); box-shadow:0 0 0 3px rgba(99,102,241,0.12); }
.form-input::placeholder, .form-textarea::placeholder { color:var(--muted); }
.form-textarea { resize:vertical; min-height:80px; }
.form-select { appearance:none; cursor:pointer; }
.form-error { font-size:11px; color:var(--error); margin-top:4px; }

/* CHIPS / FILTERS */
.filters { display:flex; gap:6px; align-items:center; flex-wrap:wrap; }
.chip { font-size:12px; font-weight:600; padding:6px 14px; border-radius:20px; border:1px solid var(--border-2); background:var(--surface); color:var(--muted); cursor:pointer; transition:all 0.15s; }
.chip:hover { border-color:var(--primary); color:var(--primary); background:var(--primary-s); }
.chip.active { background:var(--primary); color:#fff; border-color:var(--primary); box-shadow:0 2px 8px rgba(99,102,241,0.25); }
.search-box { padding:8px 14px; border:1px solid var(--border-2); border-radius:20px; font-size:13px; font-family:'Open Sans',sans-serif; color:var(--text); background:var(--surface); outline:none; transition:all 0.15s; }
.search-box:focus { border-color:var(--primary); box-shadow:0 0 0 3px rgba(99,102,241,0.12); }
.search-box::placeholder { color:var(--muted); }

/* TICKET CARD */
.ticket-card { background:var(--surface); border:1px solid var(--border); border-radius:var(--radius); padding:16px 20px; display:flex; align-items:center; gap:16px; box-shadow:var(--shadow-sm); transition:all 0.15s; cursor:pointer; }
.ticket-card:hover { border-color:var(--primary); box-shadow:var(--shadow); transform:translateX(2px); }
.tc-indicator { width:4px; height:44px; border-radius:2px; flex-shrink:0; }
.tc-main { flex:1; min-width:0; }
.tc-top { display:flex; align-items:center; gap:8px; margin-bottom:4px; flex-wrap:wrap; }
.tc-id { font-family:'JetBrains Mono',monospace; font-size:11px; color:var(--primary); font-weight:500; }
.tc-module { font-size:11px; color:var(--muted); background:var(--primary-s); padding:2px 8px; border-radius:4px; }
.tc-desc { font-size:13px; color:var(--text); font-weight:500; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.tc-meta { font-size:11px; color:var(--muted); margin-top:4px; display:flex; gap:12px; flex-wrap:wrap; }
.tc-right { display:flex; flex-direction:column; align-items:flex-end; gap:6px; flex-shrink:0; }

/* TABLE */
.data-table { width:100%; border-collapse:collapse; font-size:13px; }
.data-table th { padding:10px 14px; text-align:left; font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:0.08em; color:var(--muted); border-bottom:2px solid var(--border); white-space:nowrap; }
.data-table td { padding:12px 14px; border-bottom:1px solid var(--border); color:var(--text); vertical-align:middle; }
.data-table tr:hover td { background:var(--primary-s); }
.data-table tr:last-child td { border-bottom:none; }

/* MODAL */
.modal-overlay { position:fixed; inset:0; background:rgba(30,27,75,0.5); backdrop-filter:blur(4px); display:flex; align-items:center; justify-content:center; z-index:200; padding:20px; }
.modal { background:var(--surface); border-radius:16px; box-shadow:var(--shadow-lg); width:100%; max-width:520px; max-height:90vh; overflow-y:auto; }
.modal-header { padding:20px 24px 16px; border-bottom:1px solid var(--border); display:flex; align-items:center; justify-content:space-between; }
.modal-title { font-family:'Poppins',sans-serif; font-size:16px; font-weight:600; color:var(--text); }
.modal-close { width:32px; height:32px; border-radius:8px; display:flex; align-items:center; justify-content:center; cursor:pointer; color:var(--muted); transition:all 0.15s; background:transparent; border:none; }
.modal-close:hover { background:var(--border); color:var(--text); }
.modal-body { padding:20px 24px; }
.modal-footer { padding:16px 24px; border-top:1px solid var(--border); display:flex; gap:10px; justify-content:flex-end; }

/* TOAST */
.toast { position:fixed; bottom:24px; right:24px; background:var(--surface); border:1px solid var(--border); border-radius:12px; padding:14px 18px; display:flex; align-items:center; gap:10px; box-shadow:var(--shadow-lg); z-index:500; font-size:13px; font-weight:500; color:var(--text); min-width:240px; max-width:380px; transform:translateY(100px); opacity:0; transition:all 0.25s; pointer-events:none; }
.toast.show { transform:translateY(0); opacity:1; pointer-events:auto; }
.toast-dot { width:8px; height:8px; border-radius:50%; flex-shrink:0; background:var(--success); }
.toast.error .toast-dot { background:var(--error); }
.toast.warning .toast-dot { background:var(--warning); }

/* SPINNER */
.spinner { display:inline-block; width:16px; height:16px; border:2px solid rgba(99,102,241,0.2); border-top-color:var(--primary); border-radius:50%; animation:spin 0.6s linear infinite; }
@keyframes spin { to { transform:rotate(360deg); } }

/* SECTION HEADER */
.section-header { display:flex; align-items:center; justify-content:space-between; margin-bottom:16px; }
.section-title { font-family:'Poppins',sans-serif; font-size:15px; font-weight:600; color:var(--text); }

/* EMPTY STATE */
.empty-state { text-align:center; padding:60px 20px; }
.empty-state svg { width:48px; height:48px; color:var(--border-2); margin:0 auto 12px; display:block; }
.empty-state p { color:var(--muted); font-size:14px; }

/* MONO */
.mono { font-family:'JetBrains Mono',monospace; font-size:12px; }

/* DIVIDER */
.divider { border:none; border-top:1px solid var(--border); margin:16px 0; }